Frequently asked questions

Yes. These five guides take you from creating your account through to sending your first order to a wholesaler.

Navigate to the Orders page and select the week you want to create an order for. Click on the calendar week, choose between Retail or Event order type. Once added click on it to add arrangements then add your stems.

Retail orders are for regular inventory for walk-in customers and daily sales. Event orders are for specific arrangements for weddings, corporate events, and special occasions. Each type has different workflows and pricing structures.

Select the Pick Flowers button within the individual arrangement bucket - this will add flowers just to this arrangement.

To add an arrangement to your order, click the Add Arrangement button within your order. Give your arrangement a name and set the budget if needed. Once created, you can start adding flowers to it using the Pick Flowers button.

Once you create all the arrangements you can select the Pick Flowers Button beside the Add Arrangements Button - this will add flowers to all the arrangements.

To add more stems to an existing arrangement, open the arrangement bucket and click the Pick Flowers button. You can then increase the quantity for any flower type already in your arrangement, or add new flower types. The system will automatically update your totals and spares bucket.

Yes! When viewing an arrangement, use the duplicate feature. Click the 3 dots then there is an option to clone - you can also delete from here. Once you have duplicated you can change the name and budget and quantity simply by clicking.

Each order part shows a budget overview with spent vs. remaining amounts. The budget tracker automatically calculates costs as you add flowers to arrangements, The Total Budget for the Event is to the top Right of the Arrangements Page

Once sent, your order goes to the wholesaler for review. You can track its status in the Orders page through these stages: Received → Accepted → Confirmed → Substitute → Ready for dispatch → Out for Delivery → Delivered. You'll receive notifications at each stage. Blue tiles and features indicate a SENT order.

Always use the Customer price.

No

Go to the "Receive & Accept" page to see all incoming orders from florists. Orders are organized by week and delivery date. You can review order details, flower quantities, and special requests before accepting.

After accepting orders, use "Assign and Send" to allocate orders to specific delivery routes or teams, set pick times, and confirm delivery schedules. You can batch multiple florist orders into single delivery runs for efficiency.

When reviewing orders, you can mark specific flowers as unavailable or suggest substitutions. The system will notify the florist, who can then approve the substitution or modify their order accordingly.

Yes! The system automatically aggregates all flower quantities across accepted orders for each delivery date You can select your own date for arrival

In the "Confirmed and Ready" section, you can mark orders as prepared and ready. This sends a notification to the florist and updates the delivery status.

Each event order part has a budget field where you set the client's budget. As you add flowers and arrangements, the system shows spent amount, remaining budget, and profit margin. You'll see warnings if you're approaching or exceeding the budget.

Currently in development - however we will be able to export weekly summaries, order details, and spending reports. These reports include itemized flower costs, markup calculations, and profit margins for accounting and client invoicing purposes.

Industry standard retail markup for flowers is typically 2.5x to 3.5x wholesale cost (150%-250% markup). The system allows you to set custom markup percentages per order. The program has it automatically set at 200%

Wholesalers update their pricing in the system, which automatically reflects in the flower library. Florists see current wholesale prices when building orders. Historical orders retain the pricing from when they were created.

After creating your account, start by setting up your organization profile in Settings. Add your business information, set your markup preferences, and connect with your wholesaler. Then explore the flower library and create your first test order to familiarize yourself with the workflow.

Navigate to Settings → Organization tab. Click "Add User" to invite team members by email. You can set their role (admin, florist, or wholesaler) and permissions. They'll receive an invitation email to join your organization.

Yes! However we are still developing some of the more advanced features - In Settings, you can mark flowers as Favorites, set custom pricing, add notes about seasonality, and hide flowers you don't typically use. Our Smart Colour Palette Search helps you quickly find flowers that match your design vision. This customization makes it faster to find and select flowers when building orders.

In Settings → Organization, enter your wholesaler's information. Your wholesaler can send you an invitation to connect, or you can request a connection. Once accepted, you'll see their flower inventory and can send orders directly through the platform.

In Settings → Notifications, you can enable/disable email and in-app notifications for order status changes, delivery updates, new messages from wholesalers, and weekly order summaries. Customize which events trigger notifications.

When creating an order, you'll specify the delivery date (If imported product is required this would require approximately 4 weeks lead time. Also, if large quantities are required 4 weeks prior to delivery date would most likely be required(Check with your wholesaler)

Yes! Once your order is confirmed, you can track it through the delivery stages: Confirmed → Prepared → Out for Delivery or Ready for Pick Up → Delivered. You'll receive notifications at each stage.

If your order hasn't been confirmed yet, you can modify the delivery date in the order details. For confirmed orders, contact your wholesaler directly through the messaging feature to request changes. Changes may not be possible for orders already in preparation.

Yes! When creating orders for the same week with the same delivery date, the system automatically groups them.

Standard delivery lead time will depend on each individual wholesaler. Some specialty or seasonal flowers may require longer lead times (Usually 4 weeks before the date of delivery.This would include imported or interstate product) Rush delivery may be available - check with your wholesaler for availability and fees.